Family Tree Maker is a genealogy program used to create, maintain, and keep your family history records. As it uses an internet connection for syncing, updating, and web searching, connectivity problems are sometimes encountered by the users. It can be frustrating, especially while backing up your data or viewing online hints. Nevertheless, such problems are mostly simple to solve through some general troubleshooting measures. Some troubleshooting measures are discussed below to fix the problem.
Common Reasons for Internet Connectivity Problems in Family Tree Maker
Some of the common reasons that can cause connectivity issues in FTM are:
- Outdated software or operating system
- Firewall or antivirus interfering with the connection
- Improper network settings
- Internet service interruption.
Troubleshooting Steps to Fix the Issue
1. Verify Your Internet Connection:- Make sure your internet is in working condition. Try accessing a website or using another online feature. If other programs are also unable to connect, reset your router or reach out to your internet service provider.
2. Update Family Tree Maker Software:- An outdated version of FTM can be the reason for internet connectivity issues. Update your software as follows:
- Open Family Tree Maker.
- Go to Help > Check for Updates.
- If an update is available, install it and restart your software.
3. Update Your Operating System:- Windows or macOS versions prior to the latest should be upgraded with the most current FTM update. Windows 7 users can upgrade to an updated version, which would resolve compatibility issues as well as decreased connectivity.
4. Disable Firewall and Antivirus Temporarily:- Frequently, security applications such as firewalls or virus protection programs prohibit FTM from going online. Attempt to switch them off for the time being:
- Open Antivirus Settings.
- Find Firewall Protection and turn it off.
- Close Family Tree Maker and restart.
- See if FTM goes online.
5. Look at Proxy and Network Settings:- If you are connected to a VPN or proxy server, try turning it off and connecting FTM to your network directly. Also, check that your system’s network settings are properly set:
- Open Control Panel > Network & Internet > Internet Options.
- Click on Connections > LAN settings.
- Ensure that “Automatically detect settings” is checked.
6. Restart Your Computer:- Restarting your computer can fix temporary issues that can stop FTM from connecting to the internet.
7. Get Support:- In case none of the above procedures prove effective, get in touch with FTM support for help. The technical staff can give customized solutions based on your problem.
Conclusion
Family Tree Maker not connecting to the internet is a common issue but can usually be fixed with simple troubleshooting steps. Updating your software, adjusting security settings, and ensuring a stable internet connection should help resolve the problem. If you continue facing issues, contacting FTM support is the best option to get expert guidance.
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