If your Family Tree Maker 2019 software started crashing after the 24.2 update, you’re not alone. Many users have encountered similar issues, but the good news is that there’s a simple solution. By following a few easy steps, you can restore FTM 2019 to full functionality and continue working on your family history without interruptions.
Steps to Fix FTM 2019 Crashes Problem After 24.2 Update
1. Revert and download FTM 2019 with Update 24.2
The first fix is to download the complete version of FTM 2019 that has the 24.2 update pre-installed. This avoids any further updates that can cause problems.
- Go to the official MacKiev website.
- Go to the Family Tree Maker section.
- Click “Buy Now” and select a package that best suits your needs (Download, USB or DVD).
- Refer to the on-screen directions to install FTM 2019 entirely with the 24.2 update.
2. Uninstall the Currently Installed Version of FTM 2019
- Uninstall the previous version from your computer before installing the updated version.
- This will prevent any incompatible files from disrupting the new installation.
3. Install the Newest Version of FTM 2019
Install the new download you got after you uninstalled the old version. Since it already includes the 24.2 update, you won’t need additional updates to install. After that, run the program and check if the crashing problem goes away.
Conclusion
By merely adopting these steps, you would be able to fix the crashing problem in FTM 2019 brought about by the 24.2 update. Installing the full version together with the current update guarantees better performance and reliability. In case the problem continues to exist, you may always contact the support team of Family Tree Maker for another hand.
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