Family Tree Maker 2019 Will Not Connect to Ancestry – How to Fix It?

Family Tree Maker 2019 is a powerful genealogy tool which enables users to build and synchronize their family trees with Ancestry.com. Many users are facing problems connecting or syncing FTM 2019 with Ancestry.com. If you are one of them, you need not worry; this article will guide you through troubleshooting the problem. Common causes of synchronization issues and fixes can save your time and effort.

Why Can’t Family Tree Maker 2019 Connect with Ancestry?

There could be several reasons why FTM 2019 is not connected to Ancestry. General causes include;

• Slow or Unstable Internet connection
• Ancestry or FTM server Problems
• Family Tree Maker software becomes outdated
• Internet firewall or virus protection blocks connections
• Tree file corrupted or Too large
• Resolution of FTM 2019 Connection Problem

Solution 1: Check internet connection

Ensure that your internet connection is stable. A slow or intermittent connection may cause sync errors. Restart your modem/router if necessary and try connecting again.

Solution 2: Restart FTM and Re-login

Sometimes, simply logging out and logging back into FTM 2019 can fix the issue. Follow these steps:

• Open Family Tree Maker 2019.
• Click on File > Close to exit the tree.
• Go to Tools > Options and sign out of Ancestry.
• Close the program and restart your computer.
• Open FTM 2019 and sign back into Ancestry.

Solution 3: Check for Updates

Make sure you are on the latest version of Family Tree Maker 2019. How to update:

• Open FTM 2019.
• Click Help > Check for Updates.
• When prompted, download and install any available updates.

Solution 4: Disable Firewall/Antivirus Temporarily

Sometimes, security software blocks FTM 2019 from connecting to Ancestry. Temporarily disable your firewall or antivirus and check if the connection works. If it does, add FTM 2019 as an exception in your security settings.

Solution 5: Repair or Compact Your Tree File

Large or corrupt tree files can cause sync problems. To fix this:

• Open FTM 2019 and load your tree.
• Click on Tools > Compact File.
• Wait for the process to finish and try syncing again.

Solution 6: Restore from a Backup

If nothing works, restore your tree from a backup:

• Go to File > Restore from Backup.
• Choose one of the previous versions that were syncing properly.
• Try to sync again after restoring.

Conclusion

Family Tree Maker 2019, while a helpful tool for all genealogy hobbyists, gets frustrating when having connectivity issues with Ancestry. Most troubles can be ironed out easily by following these troubleshooting steps below. Checking one’s internet, updating software and disabling security barriers, and also restoring backups do the trick when you get hung up. Contact FTM if the problem remains.

Still Have a Problem? Contact Support

If you are still facing the problem, contact FTM Software directly through Live Chat on familytreemakersoftware.com for personal help.

Common Asked Questions

Related Blogs:

• FTM 2019 Update 24.1
• Missing Media and Corrupt Files in FTM 2019