TreeVault is a cloud-based solution that upgrades the functionality of Family Tree Maker 2019 by enabling family trees to be synced and accessed on different devices. It keeps your family history stored securely and within easy reach. Nevertheless, users might have some issues while working with TreeVault, which can be annoying and hamper workflow. These problems may vary from connectivity issues to account errors, impacting your syncing and data access efficiency. Knowing the typical causes of these issues can assist in solving them easily and providing a seamless experience.
Typical TreeVault Problems and Solutions
1. Connection Issues:- If you get an alert message while logging into TreeVault, creating an Antenna Tree, opening the TreeVault Account Manager, or restoring your FTM Source Tree, it could be an issue with connectivity.
Possible Causes and Solutions:
- Server Maintenance: If the TreeVault Cloud Service is temporarily down, try again after a while.
- Internet Connectivity: Make sure your internet connection is good. Reset your router or use a different network.
- Firewall or Antivirus Restrictions: Certain security configurations might deny access to TreeVault. Disable your firewall or antivirus temporarily and verify if the problem continues.
2. TreeVault Account Problems:- At times, users might see their TreeVault account in use, which blocks them from creating an Antenna Tree or restoring the FTM Source Tree.
Solutions:
- Log Out and Log In Again: Log out of TreeVault and log back in to update the session.
- Restart Your Computer: A simple reboot can remove temporary glitches.
- Check for Multiple Logins: If your account is logged in more than one place, check that it is not being logged in elsewhere.
3. Tree-Related Issues:- Users will get error messages such as “Compact and Try Again” when they are setting up or editing their FTM Source Tree.
How to Fix It:
- Compact the Tree: Use Family Tree Maker’s built-in Compact File Tool to optimize the tree before attempting to sync it with TreeVault.
- Check for Corrupt Data: If errors persist, there may be corrupt data in your tree. Try creating a new FTM File and syncing it afresh.
- Send an Error Report: If the issue persists, send an error report to the FTM support team for further assistance.
4. Next of Kin Account Locked:- If you issue a Next of Kin certificate, your TreeVault account can be locked if your successor tries to activate the service.
Troubleshooting Steps:
- Wait for Account Unlock: After the Next of Kin service is activated, your account can be locked temporarily. Try again later.
- Contact Support: If the lock does not go away, contact FTM Software Support Team for assistance in unlocking the account.
Final Thoughts
TreeVault is a strong utility for protecting and synchronizing your family tree, but from time to time, there are problems. By following the correct troubleshooting procedures, most problems will be resolved easily, allowing continued access to your family history. Preventative action, like having your software updated and a reliable internet connection, can reduce the number of problems. If the problem continues, it is best to seek advice from Family Tree Maker’s technical support team.
User Queries!
This may be caused by server maintenance, internet connection problems, or firewall blocks. Verify your internet connection and try later.
Log out of TreeVault, reboot your computer, and make sure your account is not logged in on multiple computers.
It implies that possibly your FTM Source Tree has some corrupt data in it. Optimize the tree using Compact File Tool before attempting again.
Allow a couple of hours and try again. In case this is still problematic, get some assistance from FTM support.
Verify you have an internet connection, restart Family Tree Maker, and attempt to restore the tree again. If you continue to have a problem, contact support.
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