FTM 2019 is one of the widely used genealogy tools that assist users in organizing and maintaining their family history. Sometimes, users face problems with broken media links. This occurs when the software is unable to locate images, documents, or other media files that are already attached to the family tree. In this blog, we will explain why media links become broken and give step-by-step solutions to fix them.
Cause for FTM 2019 Broken Media Links
1. Media Files That Have Been Deleted: You added a photo or file to a record in FTM and then you removed it from your computer. FTM is then unable to find the file anymore. This causes a broken media link.
2. External Storage Problems: If the media file was saved on an external hard drive or USB drive that is no longer available, or if the storage drive is damaged, FTM cannot access the file.
3. Transferred Media Files: Whenever you transfer the media files from their default place to another folder or drive, FTM won’t update the link automatically, resulting in broken media issues.
Easy Steps to Repair Broken Media Links in FTM 2019
Method 1: Automatic Searching by Family Tree Maker
- Launch Family Tree Maker 2019.
- Navigate to the Media Workspace and search for lost media files.
- When asked, choose “Let Family Tree Maker Search for this file.”
- The software will look for the lost file and link it back to it automatically.
Method 2: Manual Relink and Search
- If you can locate the directory where you save the media file, click to browse manually for the file.
- Go to the proper directory in which you stored the file.
- Choose the missing file and then click on Open to reconnect the file with FTM.
Method 3: Recover Media Files That Have Been Deleted
- If you unintentionally deleted the media file, attempt to restore it from the Recycle Bin or backup device of your computer.
- Transfer the recovered file back to its previous location or the specified media folder.
- Launch FTM and then try to re-link the file with the procedures described above.
Summary
Broken media links in Family Tree Maker 2019 will interfere with your genealogy research, but they can be repaired by several easy steps. Restoring overwritten data files, locating misplaced media, or relinking them manually can solve the problem. If you need further help, our technical support is always available to assist you. Maintain your family tree whole and organized using these simple fixes!
Struggling with media links that won’t work in FTM 2019? Our professional engineers are on call 24×7 to repair the broken links remotely. Call FTM Software Support at +1-214-519-8233.
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